1. Data Controller

The controller for the processing of your personal data is Diva Virtual Assistants, with registered office at Rúa Sergio, 779, 6º E. You can contact us for any privacy-related inquiries at info@divavirtualassistants.com or by phone at 926082315.

2. Information We Collect

We collect information you provide directly to us, as well as usage data from our website divavirtualassistants.com.

• Contact Data: Name, email address, phone number.
• Usage Data: IP address, browser type, pages visited, time spent on site, traffic source.
• Communication Data: Content of emails, messages from contact forms, or service requests.

Cookies and Similar Technologies

We use first-party and third-party cookies for the proper functioning of the site, traffic analysis (Google Analytics), and advertising (Google Ads). You can manage your cookie preferences in your browser settings.

3. Purposes of Processing

We use your data for the following legitimate purposes:

• To manage and respond to your inquiries and service requests.
• To provide the contracted virtual assistant services.
• To send informational or commercial communications, only if you have given your express consent.
• To analyze the use of our website to improve its content and functionality.
• To comply with legal and regulatory obligations.

4. Legal Basis and Retention

The legal basis for processing is your consent (for commercial communications), the performance of a contract (for service provision), and our legitimate interest (for web analysis and security).

We will retain your data for the duration of the contractual relationship, for applicable legal periods, or until you exercise your right to erasure.

5. Recipients and International Transfers

Your data may be shared with:

• Service Providers: Hosting platforms, analytics tools (Google), email marketing services, and project management systems, who act as data processors.
• Public Authorities: In cases required by law.

Some of these providers may have servers outside the European Economic Area (EEA). In such cases, we guarantee that appropriate safeguards are applied, such as the EU Standard Contractual Clauses.

6. Your Rights

In accordance with the GDPR, you have the right to:

• Access: Know what data we have about you.
• Rectification: Correct inaccurate data.
• Erasure ("Right to be Forgotten"): Request the deletion of your data.
• Objection: Object to certain processing, such as direct marketing.
• Restriction of processing: Request that we restrict the use of your data in certain cases.
• Data Portability: Receive your data in a structured format.
• Withdraw consent: At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, contact us at info@divavirtualassistants.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no Internet transmission system is 100% secure.

8. Privacy Contact

For any questions related to this policy or the processing of your personal data, you can contact our Data Protection Officer (DPO) via:

Email: info@divavirtualassistants.com
Phone: 926082315
Postal Address: Rúa Sergio, 779, 6º E